Return & Refund Policy

Last Updated: August 2026

At Special Lighting, we stand behind the quality, performance, and engineering of our products. We want our customers to purchase with confidence while maintaining a fair and transparent return process.

Return eligibility depends on the product purchased. Please review the applicable return period and conditions below.

30-Day Satisfaction Guarantee

Our 30-Day Satisfaction Guarantee applies exclusively to:

  • CAVOK X8

  • CAVOK X8 Toyota Fog Lamps

  • SIGMA X5 — Complete Set Only

For these products, you have 30 calendar days from the date of delivery to request a return.

Install It. Test It. Experience It.

We believe lighting performance should be evaluated in real-world conditions.

Products covered by our 30-Day Satisfaction Guarantee may be carefully installed and tested during the 30-day period.

If the product does not meet your expectations, you may request a return for a refund, subject to the conditions of this policy.

Normal signs of careful installation and testing are acceptable. Damage, abuse, modification, or excessive wear is not considered normal testing.

SIGMA X5 Complete Sets

The SIGMA X5 is sold as a set and must be returned as a complete set.

Individual SIGMA X5 lights or individual components from a set cannot be returned separately under the 30-Day Satisfaction Guarantee.

All lights and components originally included with the set must be returned.

5-Day Standard Return Policy

All other eligible Special Lighting products are covered by our 5-calendar-day Standard Return Policy, calculated from the date of delivery.

The customer must submit the return request within the 5-day period.

Products covered by the 5-Day Standard Return Policy must be returned in good condition with all originally included components and accessories.

Installation or testing should be limited to what is reasonably necessary to verify fitment and basic functionality.

Products that have been materially used, modified, damaged, or altered may be subject to our restocking policy or may be ineligible for return.

Return Requirements

All returns must meet the following requirements:

  • The return request must be submitted within the applicable return period.

  • A Return Merchandise Authorization (RMA) must be obtained before returning any product.

  • Products must be returned in good condition.

  • Products must not show signs of abuse, misuse, or excessive wear.

  • All components, accessories, mounting hardware, wiring, connectors, and other items originally included must be returned.

  • Original packaging should be included whenever reasonably possible.

  • Products must be properly packaged to prevent damage during return transportation.

Special Lighting reserves the right to inspect all returned products before issuing a refund.

13% Restocking Fee

Special Lighting does not automatically charge a restocking fee on every return.

However, a 13% restocking fee may apply when a returned product requires additional inspection, handling, repackaging, or reconditioning because its condition is materially different from the condition in which it was originally delivered.

Examples may include:

  • Excessive signs of installation or use

  • Damaged or significantly deteriorated original packaging

  • Missing non-essential accessories, hardware, manuals, or packaging materials

  • Products requiring cleaning or reconditioning before they can be resold

  • Cosmetic damage caused during installation or use

  • Improperly packaged returns

  • Returns that otherwise do not meet the standard return conditions but are accepted at Special Lighting’s discretion

The 13% restocking fee will be calculated based on the purchase price of the returned product, excluding shipping charges, taxes, duties, and other non-product fees.

If a returned product is materially damaged, modified, incomplete, or cannot reasonably be resold, Special Lighting reserves the right to deduct the reasonable value of the damage or missing components or, when appropriate, reject the return.

No restocking fee will be charged when the return is the result of an error by Special Lighting or an eligible manufacturing defect.

Return Merchandise Authorization (RMA)

All returns require prior authorization.

Before shipping a product back, contact Special Lighting Customer Support and provide:

  • Your order number

  • The product you wish to return

  • The reason for the return

  • Photos of the product and packaging, if requested

Once your return request has been reviewed and approved, Special Lighting will issue a Return Merchandise Authorization (RMA) number and provide return instructions.

Do not ship a product back without an RMA.

Unauthorized returns may be refused or returned to the sender.

Return Shipping

For standard returns, the customer is responsible for return shipping costs.

This includes returns resulting from:

  • Change of mind

  • Product preference

  • Ordering the wrong product

  • Fitment decisions when the correct fitment information was provided before purchase

  • Any other return not caused by Special Lighting

We strongly recommend using a trackable and insured shipping service.

The customer is responsible for ensuring that the product is properly packaged for return transportation.

Special Lighting is not responsible for products lost or damaged while being returned by the customer.

If Special Lighting shipped an incorrect product or made an order fulfillment error, we will provide appropriate return instructions and cover reasonable return shipping costs.

Original Shipping Costs

Original shipping charges are generally non-refundable.

Expedited shipping charges, international shipping charges, customs duties, import taxes, brokerage fees, and similar charges are also non-refundable unless otherwise required by applicable law.

If the return resulted directly from an error by Special Lighting, applicable shipping costs will be handled by Special Lighting.

Defective Products

A product with a suspected manufacturing defect should not be submitted as a standard return.

Please contact Special Lighting Customer Support so the product can be evaluated under our Warranty Policy.

Eligible manufacturing defects and product failures are handled according to the terms and conditions of the applicable Special Lighting Warranty.

If the product qualifies for warranty coverage, the warranty process will apply instead of the standard return process.

Return Inspection

Every returned product is inspected before a refund is approved.

During inspection, we may verify:

  • Overall product condition

  • Signs of installation or use

  • Lenses and housings

  • Wiring and connectors

  • Mounting hardware

  • Accessories and included components

  • Completeness of kits or sets

  • Product modifications

  • Return packaging condition

Following inspection, the return may be:

Approved for a full eligible refund

Approved with a 13% restocking fee

Approved with additional deductions for missing or damaged components

or

Rejected if the product does not qualify for return under this policy.

We will notify you if any deduction or restocking fee applies.

Refunds

Once your return has been received, inspected, and approved, the refund will be issued to the original payment method.

Please allow approximately 7–15 business days after return approval for Special Lighting to process the refund.

Your bank, credit card issuer, or payment provider may require additional time for the funds to appear in your account.

Approved refunds generally include the eligible product purchase price, less any applicable restocking fee, deductions, or non-refundable charges.

Non-Returnable Products

A product may be ineligible for return if:

  • The applicable return period has expired.

  • The product has been damaged through abuse, misuse, accident, negligence, or improper installation.

  • The product has been materially modified or altered.

  • Wiring or connectors have been cut or permanently modified.

  • The product has substantial physical damage.

  • Essential components are missing.

  • Serial numbers or product identification markings have been removed, altered, or damaged.

  • The product was damaged because of inadequate return packaging.

  • The product was sold as clearance or final sale and clearly identified as non-returnable before purchase.

  • The product was custom-made or specially configured and identified as non-returnable before purchase.

These restrictions do not affect eligible warranty claims or any consumer rights that cannot legally be excluded.

Purchases From Dealers or Third-Party Sellers

This Return & Refund Policy applies to eligible products purchased directly from Special Lighting through our official sales channels, unless otherwise stated.

Products purchased from an authorized dealer, distributor, marketplace, installer, or other third-party seller must generally be returned to the original seller and are subject to that seller’s return policy.

Special Lighting warranty coverage may still apply according to the applicable Warranty Policy.

Exchanges

If you would like to exchange your product for another Special Lighting product, configuration, beam pattern, or application, please contact Customer Support.

Depending on the circumstances, we may process an exchange or require you to return the original product and place a new order.

Any price difference and applicable shipping costs are the customer’s responsibility unless the exchange is necessary because of an error by Special Lighting.

Returns vs. Warranty Claims

Returns and warranty claims are handled separately.

Return:
You received the correct, functioning product but decided it does not meet your needs or expectations.

Warranty Claim:
You believe the product has an eligible manufacturing defect or has experienced a failure covered by the Special Lighting Warranty.

Suspected defective products should be submitted through the warranty process.

How to Start a Return

Contact Special Lighting Customer Support within the applicable return period and provide your order number and the product you wish to return.

30-Day Satisfaction Guarantee

Available exclusively for:

CAVOK X8
CAVOK X8 Toyota Fog Lamps
SIGMA X5 — Complete Set Only

5-Day Standard Return Policy

Applies to all other eligible Special Lighting products.

Once your request is approved, we will provide your RMA number and return instructions.

Please do not ship products back without prior authorization.

Special Lighting 30-Day Satisfaction Guarantee

Install it. Test it. Experience the difference.

We’re confident in the performance of our flagship lighting products.

That’s why the CAVOK X8, CAVOK X8 Toyota Fog Lamps, and SIGMA X5 Complete Sets are backed by our 30-Day Satisfaction Guarantee.

Experience them in real-world conditions. If they’re not the right fit for you, contact us within 30 days and we’ll guide you through the return process.

All other eligible Special Lighting products are covered by our 5-Day Standard Return Policy.