PRIVACY POLICY

Last Updated: August 11, 2026

Special Lighting is a brand operated by Vicent Jacob Import LLC (“Special Lighting,” “Vicent Jacob Import LLC,” “we,” “us,” or “our”).

We respect your privacy and are committed to protecting the personal information of our customers and visitors.

This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you visit www.specialighting.com (the “Website”), create an account, purchase our products, contact us, subscribe to marketing communications, submit a warranty or return request, or otherwise interact with us.

By accessing or using our Website, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

The information we collect depends on how you interact with our Website and services.

Information You Provide to Us

We may collect information you voluntarily provide, including:

  • First and last name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Account information

  • Order and purchase history

  • Product information and preferences

  • Customer service communications

  • Return, refund, and warranty information

  • Product reviews or comments

  • Information submitted through Website forms

  • Other information you voluntarily provide to us

Payment Information

When you purchase products through our Website, your payment information is processed by third-party payment processors.

Vicent Jacob Import LLC generally does not directly store complete credit or debit card numbers on its own servers.

Our payment processors may collect and process information necessary to authorize payments, process transactions, prevent fraud, issue refunds, and comply with applicable financial and legal requirements.

Information Collected Automatically

When you visit or interact with our Website, we and our service providers may automatically collect information such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Referring website or source

  • Pages and products viewed

  • Website interactions

  • Shopping cart activity

  • Checkout activity

  • Date and time of visits

  • Approximate geographic location

  • Cookie identifiers

  • Device identifiers

  • Advertising identifiers

  • Analytics and performance information

This information may be collected using cookies, pixels, tags, analytics technologies, log files, and similar technologies.

2. HOW WE USE YOUR INFORMATION

We may use personal information to:

  • Process, confirm, and fulfill orders

  • Process payments and refunds

  • Deliver products

  • Communicate regarding purchases and shipments

  • Provide customer service and technical support

  • Process warranty claims

  • Process returns and refunds

  • Create and maintain customer accounts

  • Detect and prevent fraudulent or unauthorized transactions

  • Maintain Website and account security

  • Improve our products and services

  • Improve the Website and customer experience

  • Analyze Website traffic and customer interactions

  • Measure advertising and marketing performance

  • Personalize Website content and advertising

  • Send marketing communications where permitted

  • Maintain accounting, tax, and transaction records

  • Enforce our agreements and policies

  • Protect our legal rights and the rights of others

  • Comply with applicable laws, regulations, court orders, and legal obligations

3. COOKIES AND SIMILAR TECHNOLOGIES

Our Website uses cookies and similar technologies.

These technologies may be used for several purposes.

Essential Cookies

These cookies help operate essential Website functionality, including:

  • Shopping carts

  • Checkout

  • Customer accounts

  • Login sessions

  • Security

  • Fraud prevention

  • Website functionality

Analytics Cookies

Analytics technologies help us understand how visitors use our Website, including which pages and products are viewed and how visitors interact with the Website.

Advertising Cookies

Advertising technologies may help us measure advertising campaigns, understand conversions, build audiences, and provide advertising that may be more relevant to Website visitors.

Preference Cookies

These technologies may remember certain settings and preferences to improve your Website experience.

You may be able to manage non-essential cookies through our cookie consent tool, where available, and through your browser settings.

Disabling certain cookies may affect Website functionality.

4. ANALYTICS AND ADVERTISING

We may use third-party analytics and advertising technologies, including services provided by companies such as Google and Meta, depending on the technologies currently enabled on our Website.

These services may collect information regarding Website visits and interactions through cookies, pixels, tags, device identifiers, or similar technologies.

We may use these services to:

  • Analyze Website traffic

  • Understand customer interactions

  • Measure advertising conversions

  • Evaluate advertising campaigns

  • Build advertising audiences

  • Display or measure relevant advertising

Third-party providers process information according to their own privacy policies and terms.

5. E-COMMERCE AND PAYMENT PROCESSING

Our Website uses e-commerce technologies, including WooCommerce, to operate our online store.

When you place an order, information necessary to complete the transaction may be disclosed to service providers involved in:

  • Payment processing

  • Fraud prevention

  • Order processing

  • Shipping and logistics

  • Customer communications

  • Tax and accounting

  • Website hosting

  • Website security

  • Analytics

We disclose information to these providers only as reasonably necessary for the relevant services or as otherwise permitted or required by law.

6. SHIPPING AND LOGISTICS

We may provide information necessary to fulfill orders to shipping carriers, logistics providers, warehouses, fulfillment partners, customs authorities, and other parties involved in delivering your order.

This information may include:

  • Customer name

  • Shipping address

  • Telephone number

  • Email address

  • Order information

  • Product information

Information may also be provided when necessary for customs, import, export, taxation, fraud prevention, or other legal requirements.

7. EMAIL AND MARKETING COMMUNICATIONS

If you subscribe to our marketing communications or otherwise provide appropriate permission, we may send communications regarding:

  • New products

  • Product launches

  • Promotions

  • Special offers

  • Company announcements

  • Special Lighting news

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the marketing email.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service communications relating to orders, payments, shipping, warranties, returns, account security, or customer service.

8. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to companies that provide services to us, including:

  • Payment processors

  • Shipping carriers

  • Logistics and fulfillment providers

  • E-commerce service providers

  • Website hosting providers

  • Website security providers

  • Analytics providers

  • Advertising platforms

  • Email and marketing providers

  • Customer service providers

  • Fraud prevention providers

  • Tax and accounting providers

  • Professional advisers

We may also disclose personal information:

  • When required by applicable law

  • In response to valid legal requests

  • To enforce our agreements and policies

  • To prevent or investigate fraud

  • To protect our customers

  • To protect our legal rights

  • To protect the security of our Website or business

Personal information may also be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction.

9. SALE, SHARING, AND TARGETED ADVERTISING

Vicent Jacob Import LLC does not sell personal information for monetary compensation in the traditional meaning of the word “sell.”

However, certain U.S. state privacy laws may define “sale,” “sharing,” or “targeted advertising” more broadly.

As a result, certain activities involving advertising cookies, pixels, analytics technologies, or advertising partners may potentially constitute “sale,” “sharing,” or “targeted advertising” under applicable state privacy laws.

Where required by applicable law, eligible consumers may have the right to opt out of these activities.

10. YOUR PRIVACY RIGHTS

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate personal information

  • Request deletion of certain personal information

  • Obtain information regarding categories of personal information collected

  • Obtain information regarding certain disclosures of personal information

  • Obtain a portable copy of certain personal information

  • Opt out of certain sales or sharing of personal information

  • Opt out of certain targeted advertising activities

  • Limit certain uses or disclosures of sensitive personal information where applicable

  • Appeal certain decisions regarding privacy requests where applicable

  • Exercise applicable privacy rights without unlawful discrimination

These rights are subject to applicable laws, limitations, and exceptions.

We may need to verify your identity before processing certain requests.

Where permitted by applicable law, an authorized agent may submit a request on your behalf, subject to appropriate authorization and verification requirements.

11. CALIFORNIA PRIVACY RIGHTS

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), if Vicent Jacob Import LLC is subject to those laws.

Depending on applicability, these rights may include:

  • The right to know what personal information is collected

  • The right to access certain personal information

  • The right to request deletion

  • The right to request correction

  • The right to know categories of sources of personal information

  • The right to know business or commercial purposes for collecting, selling, or sharing personal information

  • The right to know categories of third parties to whom information is disclosed

  • The right to opt out of the sale or sharing of personal information

  • The right to limit certain uses and disclosures of sensitive personal information

  • The right to non-discrimination for exercising applicable privacy rights

The availability of these rights depends on whether the CCPA/CPRA applies to Vicent Jacob Import LLC and whether a particular right applies to the information and processing involved.

Where required, applicable California consumers may exercise opt-out rights through the privacy controls made available on our Website or by contacting us.

12. OTHER U.S. STATE PRIVACY RIGHTS

Residents of certain U.S. states may have additional privacy rights under applicable state consumer privacy laws.

Where such laws apply to Vicent Jacob Import LLC, we will process applicable consumer privacy requests in accordance with legal requirements.

Specific rights and exceptions vary by state.

13. CHILDREN’S PRIVACY

Our Website and products are intended for a general consumer audience and are not directed to children.

We do not knowingly collect personal information from children in violation of applicable children’s privacy laws.

If we learn that personal information from a child has been collected in violation of applicable law, we will take appropriate steps to delete the information.

Parents or legal guardians who believe a child has provided personal information improperly may contact us using the information provided below.

14. DATA RETENTION

We retain personal information only for as long as reasonably necessary for legitimate business and legal purposes, which may include:

  • Processing and documenting orders

  • Maintaining customer accounts

  • Providing customer service

  • Administering product warranties

  • Processing returns and refunds

  • Maintaining accounting and tax records

  • Preventing fraud

  • Resolving disputes

  • Enforcing agreements

  • Complying with legal obligations

The applicable retention period depends on the nature of the information, why it was collected, and applicable legal requirements.

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

15. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no Internet transmission, electronic storage system, Website, or information security system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their passwords and account credentials.

16. INTERNATIONAL DATA TRANSFERS

Our customers, service providers, business partners, and technology providers may be located in different countries.

Personal information may therefore be transferred, processed, or stored outside your state or country of residence, including in the United States and other jurisdictions in which our service providers operate.

Where required by applicable law, we take appropriate measures regarding international transfers of personal information.

17. THIRD-PARTY WEBSITES AND SERVICES

Our Website may contain links to third-party websites, applications, social media platforms, or other services.

We are not responsible for the privacy, security, content, or practices of third-party websites or services.

We encourage you to review the privacy policies of third parties before providing them with personal information.

18. PRIVACY PREFERENCE SIGNALS

Certain browsers and technologies allow users to communicate privacy preferences, including legally recognized opt-out preference signals.

Where required by applicable law, we will process legally recognized opt-out preference signals in accordance with applicable requirements.

The availability and effect of these signals may depend on your jurisdiction and the technologies used by your browser or device.

19. PRODUCT REVIEWS, COMMENTS, AND USER CONTENT

If you submit a product review, comment, photograph, or other content through our Website, we may collect the information you provide as well as technical information used for Website security, fraud prevention, and spam detection.

Content intentionally submitted for public display, such as a product review, may become publicly visible.

Please do not include sensitive personal information in publicly visible reviews or comments.

20. BUSINESS TRANSFERS

If Vicent Jacob Import LLC is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction in accordance with applicable law.

21. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our business, Website, technologies, service providers, or applicable legal requirements.

When appropriate or legally required, we may provide additional notice regarding material changes.

The “Last Updated” date at the beginning of this Privacy Policy indicates when it was most recently revised.

22. CONTACT US AND PRIVACY REQUESTS

For questions regarding this Privacy Policy or to submit an applicable privacy request, please contact:

Vicent Jacob Import LLC
Special Lighting

Website: www.specialighting.com

Email: sales@specialighting.com

Business Address: 1000 Brickell ave 715

When submitting a privacy request, please provide sufficient information for us to reasonably identify you and understand your request.

We may request additional information when reasonably necessary to verify your identity and protect your personal information from unauthorized disclosure.